Terms of service
Terms of sale and use
These terms apply to orders placed in the online store at kaikoshop.com and to the use of the store. By placing an order, you accept these terms. Our shipping, returns and privacy policies also apply.
Seller
Kaiko Clothing Company Oy
Annankatu 29 A 12, 00100 Helsinki, Finland
Business ID 2878739-4
info@kaikoclothing.com
Ordering
Our online store sells products to consumers. If you are under 18, you need a guardian’s consent to place an order. The purchase contract is formed when we send an order confirmation to your email. Please check the confirmation and let us know right away if anything is incorrect.
Items in your cart are not reserved. An item is reserved for you once your payment has gone through.
You can cancel your order before it ships using our cancellation form. If you have already received a shipping confirmation, our returns and refunds policy applies.
Prices
Prices include VAT and are shown in the currency of your selected market. You’ll see shipping costs at checkout before confirming your order. If a price in our store is obviously incorrect, we have the right to cancel the order. We will let you know and refund your payment in full.
Payment
Orders are paid when placed. You’ll see the available payment methods at checkout. Depending on the method, payments are processed by Shopify Payments, Klarna, PayPal or Svea, and their own terms apply to the payment.
Gift cards
Kaiko e-gift cards can be used to pay for an order in full or in part, and the balance can be used over several orders. Gift cards are valid for 12 months from the date of purchase. Gift cards cannot be used to purchase new gift cards.
Campaigns
Each campaign has its own terms.
Shipping
See our shipping policy for delivery details.
Right of withdrawal and returns
You have the right to withdraw from your purchase within 14 days of receiving your order. See our returns and refunds policy for details on withdrawals and returns.
Faulty items
Our products are covered by statutory consumer protection. If an item is faulty, please contact us at info@kaikoclothing.com within a reasonable time of noticing the fault. Include your order number and a photo of the defect. If the parcel was damaged in transit, please also report it to the carrier.
Intellectual property
All content in our store, including images, texts and logos, belongs to Kaiko or its partners. Use of the content without permission is prohibited.
Disputes
Please contact us first so we can resolve the matter together. Consumers living in Finland can also contact Consumer Advisory Services and refer the matter to the Consumer Disputes Board (kuluttajariita.fi). Consumers living in other EU countries can contact the European Consumer Centre in their country.
These terms are governed by Finnish law. They do not limit any rights you have under the mandatory consumer protection laws of your country of residence.
Changes
We may update these terms. Your order is governed by the terms in force at the time you placed it.
